Services

Our competent and responsive teams at your service

 

Customised call handling

  • Customised message display
  • Identification of the caller before answering
  • Handling of your incoming and outgoing calls

 

 

 

 

Technical diagnosis and phone support

  • Call qualification
  • Diagnosis
  • Qualified and accredited partners intervention


Support on how to use the equipment

  • Remote control
  • Equipment assistance


Setting-up and follow-up of field services

  • Help-desk support before dispatching a field-service technician

 

Logistics platform

  • Warehousing and shipping of products
  • FIFO (First-In-First-Out) warehouse management to avoid obsolescence

 

Repair in workshop

  • Application of manufacturer’s warranties
  • Repackaging
  • Treatment of end-of-life products (WEEE)

 

Creation of customised Web interface

  • Record of field services
  • Warning message management
  • On-line follow-up

 

Telemarketing

  • Define the objectives and establish the requirements specification
  • Qualification of files
  • Qualified appointment booking
  • Capacity to register you data in our CRM software
  • Launch and follow-up operations (reporting)
  • Evaluate the client satisfaction (surveys…)